What payment options do you accept
We accept mastercard, visa, maestro, paypal, afterpay.
do you offer returns?
Yes, we offer home try on on full priced items, where the customer can purchase their order, have it shipped for free to try in the comfort of their own home, then if it doesn't suit they can post back to us within 10 days for a full refund.
How long will it take for my order to be shipped?
We aim to have all orders shipped within 24 hours from when the order was placed, pending payment authorisation and verification.
Orders are processed Monday - Friday, 8.30am AEST - 5pm AEST.
Do you do custom polarized lens?
Yes, we offer a choice of Bronze, Green or Grey Polarized lens on each frame.
Please note: Custom Lens require an additional 7 day turnaround, as they are sent to our Sydney Lens Lab to be updated.
Do you sell gift cards?
Yes, we offer gift cards in multiples of $50, for a custom amount, please email email@example.com
Where do you fulfill orders from?
All orders are shipped from Epokhe HQ in Byron Bay, Australia.
Do i have to pay taxes and duties?
Orders shipped outside of Australia, are not inclusive of duties and taxes and will be shipped DDU (delivery duty unpaid). You are liable for all duties, customs, and sales taxes based on the country requirements where the order is being sent. Upon arrival, a separate payment will be required to release your order. Epokhe is not responsible for the payment of this duty. For more information on any customs and duties that may be incurred, please contact your local customs office.
Can I cancel my order?
You can cancel your order, as long as it hasn't yet been shipped. Please email us ASAP if you wish to cancel at firstname.lastname@example.org
I didn't receive a confirmation email or tracking number. How do i obtain?
You should recieve an order confirmation once you have placed your order, then a shipping confirmation email with tracking once your order has been shipped. If you don't recieve either of these, please email us at email@example.com
What countries do you ship to?
We ship worldwide via DHL express.