Shipping & Returns

All orders are shipped from Hossegor, France. All orders placed before 12pm CET time are dispatched the same business day. Orders are processed during business hours Monday - Friday, if an order is placed on the weekend or public holiday it will be processed the next business day.

Shipping

We offer free shipping to many European countries over 150€/£ orders. See below our shipping fees.

Zone	Carrier	Type	Shipping Cost
France and Monaco	Colissimo	Standard Delivery / Pick-up-Point	5€ / Free over 150€
France and Monaco	Chronopost	Express	10€
United Kingdom	Chronopost	Standard Delivery	8£ / Free over 150£
Europe Zone 1*	Chronopost	Standard Delivery	8€ / Free over 150€
Europe Zone 1*	Chronopost	Express Delivery	15€
Europe Zone 2*	Chronopost	Standard Delivery	8€
Europe Zone 3*	Chronopost	Standard Delivery	15€
Iceland, Norway, Switzerland	Colissimo	Standard Delivery	8€

 

Europe Zone 1 : Austria, Belgium, Denmark, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Germany

Europe Zone 2 : Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Gibraltar, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia

Europe Zone 3 : Bosnia & Herzegovina, Guernsey, Vatican City, Isle of Man, Jersey, Moldova, San Marino, Serbia

Please note that all UK orders are shipped DDP (Delivery Duty Paid) meaning that you won't have to pay any extra custom taxes.

 

Returns

If you are not happy with the products your ordered, we will be happy to accept a return for a full refund. You have 30 days to contact us to launch the return process.

Click here to make a Return & Exchange

Request Unfortunately, we do not offer pre-paid label for returns. All returns costs are assumed by the customer.

Note that we will refuse any damaged, worn, spoiled products. Once the return has been processed by our warehouse, we will refund you (within few days). If you have any issue with the refund, contact us at europe@epokhe.co